Admin Portal updates – (Aug 1–15, 2025)

Feature updates and improvements

• Synchronous Voice Translation mode and speech volume controls for Admins: Voice Translation 2.0 introduces Synchronous mode, delivering near real-time translations with minimal delay. Unlike Consecutive mode (where translations play after each phrase completion), Synchronous mode creates a more natural, flowing conversation.
  You can turn it on from Team settings → Features → Voice Translation.

  You can also adjust the volume at which each party hears their translated speech and the other’s original speech—all from the same settings. This gives you full control to customize the Voice Translation experience on both sides of the call.

  

• Increased Custom Vocabulary limit: As an Admin, you can now upload up to 200 phrases (previously 100) to your team’s Custom Vocabulary for Voice Translation—giving you more room to add industry-specific terms, product names, and internal language, helping Krisp generate more accurate, context-aware real-time translations during customer calls.

  

• Better control over inbound Noise Cancellation and Customer Voice Isolation:
  You can access those settings from the Team settings → Features → Noise Cancellation.

  • We've replaced the dropdown selector for the Noise Cancellation level for speaker with a more intuitive slider. This lets you fine-tune how much background noise the agents should hear from the customer’s side. Letting in some noise can help agents understand the customer’s environment, while higher cancellation ensures more focus. You’re free to adjust this setting to tailor it to your team’s needs.

    

  • You can now enable Customer Voice Isolation to filter out background voices from the customer’s environment, helping agents focus on the main speaker. The default state of the feature is off.

    

Bug fixes

• Updated the subscription trial ending email: Now you will see the Team Name included in the email, making the follow-up process easier.

• Full access to the Calls page as an Organization Admin. You’ll now automatically see calls from all teams across your organization.