October Product Updates: Krisp for Call Centers

October at Krisp is all about clarity and control — from African Accent Conversion that empowers CX teams across the continent, to enhanced Voice Translation for more natural multilingual calls and more.

Explore what’s new and see how Krisp keeps every conversation clear, connected, and confident.

• Accent Conversion expands across African English accents: Accent Conversion now supports African English accents, enabling clearer and more confident conversations across global markets. Agents can stay true to their voice while ensuring customers understand them easily, helping African CX operations compete more effectively worldwide. Learn more here.

• Reposition the expanded Krisp Widget for better on-call visibility: The Expanded view of the Krisp Widget can now be positioned anywhere on the screen, giving agents flexibility to work when handling multiple tools, making it easier to keep important windows arranged during live calls.

• More accurate and stable multilingual calls with Voice Translation: Voice Translation now recognizes and translates personal details, such as names, numbers, and email addresses, with significantly improved accuracy, making conversations feel more confident and easier to follow.