Web updates for August 31 – September 4: Call Center AI

This batch of updates improves deepfake risk visibility and gives Admins more precise Voice Translation tracking and controls. Here’s what’s new:

Feature updates and key enhancements

• Potential deepfake risk flags for more complete protection: Admins can now see calls with potential deepfake risk alongside those flagged as high-risk. Potential risks are marked in yellow in Call History. This gives admins visibility into uncertain cases and helps them prioritize calls for manual review.

• Voice Translation session view for accurate quality and usage tracking: Translation may run for only part of a call or multiple times within the same call. The Translations tab now shows each session separately, with its own duration, client ID, Accuracy QA score, and related call details. This gives admins a more accurate view of translation quality and usage.

• Per-team original speech volume for Voice Translation: Admins can now set the original speech volume separately for each team instead of applying one value to every team under the same policy. This lets each team choose the right balance between original and translated speech. Existing settings are retained automatically.

That’s it for this release. Subscribe to get future updates in your inbox, so you never miss what’s new.