September Product Updates: Call Center AI

This September, Krisp ranked #2 out of 500 AI companies for trust. Our latest updates bring clearer translation accuracy reporting, flags for potential voice threats, and alerts where your team works. Here's what's new.

Krisp ranks #2 out of 500 AI companies for trust

Every customer call carries sensitive data, so the AI on it has to earn trust. Cybernews ranked Krisp #2 out of 500 AI companies in its 2026 AI Trustworthiness Ranking, second only to Google (Gemini), with a perfect 100/100 in Security, Data Privacy, and Organizational Transparency. September’s updates bring that transparency into the product, with a clearer view for security teams, admins, and BPO clients. Read more here.

Voice Security: no gray areas left unseen

As synthetic voices get harder to tell from real ones, not every deepfake will be obvious. Krisp now flags calls with potential deepfake risk alongside high-risk ones, helping security teams spot less obvious threats, prioritize investigations, and make more informed decisions.

Admin controls: alerts where your team already works

An alert only helps if the right person sees it. In August, the Notification Center brought security, compliance, and operational alerts from across Krisp into the admin portal. Now those alerts can also reach Microsoft Teams or a security monitoring platform through webhook integration, so the right people know what needs attention.

Voice Translation: translation quality you can prove

When translation carries the conversation, admins need to know it got it right. Every translation session now has its own accuracy score, even when translation runs for only part of a call or several times in one. Admins can see, and show, exactly how translation performed every time it ran.

For BPOs: better visibility for clients, too

Through the Enterprise Analytics Portal, BPOs share team analytics with their enterprise clients. Now clients can also see each team's billing cycle start and end dates, helping both sides align reporting, plan ahead, and forecast with greater confidence.

Try Krisp Call Center AI for free

Put Krisp Call Center AI to the test with your team for 14 days at no cost before a wider rollout. Admins can start a free evaluation.

Want more Krisp Call Center AI updates? Subscribe to our What's New page and stay in the loop.