Web updates for April 20-24: Call Center AI

This batch of updates gives admins sharper visibility into how Krisp is used and helps trial teams get started faster. From Customer Accent Conversion analytics to Knowledge Chat activation on day one of a trial, here’s what’s new:

Feature updates and key enhancements

• Customer Accent Conversion usage in Analytics: Admins can now track Customer Accent Conversion usage in the Analytics tab, including total duration, active users, and usage trends over time. This makes it easier to understand how the feature is used across the team and identify where additional adoption or coaching may be needed. The same metrics are also available via API for teams that integrate Krisp data into their own reporting.

• Client info in Voice Translation calls: Voice Translation admins can now filter and view translated calls by client in the admin portal, with the client identifier displayed in both the call list and call details. This makes it easier to review calls per client, investigate specific interactions, and keep reporting and QA workflows organized for teams with client tracking enabled.

Improvements for 14-day trial teams

• Knowledge Chat enabled by default for trial teams: Knowledge Chat is now enabled by default for all new paid trial teams, with the Krisp Help Center added as a pre-configured knowledge source. Teams can start using it immediately for Krisp-related questions during calls, while also building their own knowledge base by adding internal docs or product guides for more contextual answers. Read more about Knowledge Chat here.

• Speech Analytics enabled by default for trial teams: Speech Analytics, including Call Performance, Call Summary, and Compliance Monitoring, is enabled by default for all paid trial teams from day one. Admins can review calls and insights immediately without additional configuration. They are also notified by email when insights are ready.