Web updates for 24-30 August: Call Center AI

This batch of updates introduces a new Notification Center, a more affordable Call Center AI evaluation, and fixes for SCIM user management. Here’s what’s new:

Introducing the Notification Center

Admins and Analysts can now see security, compliance, and operational alerts in one place at the top of the admin portal. Each notification links directly to the relevant call or setting, helping teams catch issues and act in a timely manner.

Key enhancements

• Evaluate Krisp Call Center AI for just $20: The 14-day evaluation is now more affordable, making it easier for more teams to test Krisp’s voice AI capabilities before rollout. Admins can start an evaluation using any email address.

• Make customer accents easier to understand for your team: Teams using agent Accent Conversion can now discover and request access to customer Accent Conversion directly from the admin portal. The guided steps help admins set it up accurately and roll it out to the team in no time. Once it’s added to their plan, admins are guided to the setting to enable it.

Bug fixes

• SCIM deprovisioning now removes users as expected: When an admin removes a user from the IdP, Krisp now removes them from the Krisp team even if they still hold a seat, and profile updates from the IdP sync without errors. Every SCIM removal is recorded in the audit log.

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