November Product Updates: Call Center AI

Here’s a quick look at what’s new in Krisp this month: Call Center AI improves call clarity and control with a new version of African Accent Conversion, real-time Monitoring, audio access for Voice Translation calls, smarter admin tools and more.

Krisp Call Center AI updates

• More natural, easier-to-follow calls with African English Accent Conversion v3.9: The upgraded accent conversion model further enhances the customer calls for the African call center agents and their customers by better handling the strong inflections in their speech more efficiently while better preserving each agent’s authentic voice and personality

• More consistent Accent Conversion in noisy environments: Calls with Accent Conversion now lead to significantly fewer repeats and less mental effort when background noise fluctuates. The updated Accent Conversion model maintains steadier speech patterns through noise and compression.

• Smarter seat planning with team-level allocation: As Org Admin, you get a clearer picture of how seats are distributed across your teams, helping plan and adjust capacity with confidence as needs change. You can now set precise seat counts for each team directly in the admin portal, making usage more predictable and transparent.
  
  

  

• Better oversight with user management audit logs: You no longer need to dig through messages or ask around to understand who updated what in your Krisp team. Everything is visible at a glance. A new audit log in the admin portal now records and transparently showcases all user-management actions taken by team members.
  
  
  

  

• Catch issues faster and stay on top of team activity with real-time monitoring: You can quickly spot emerging problems and react before they affect performance, thanks to live updates, issue breakdowns, and clear visual summaries. A new Monitoring dashboard in the admin portal shows live agent statuses and issue indicators in one place for faster decision-making.
  
  

  

• Hear the full call experience for Voice Translation calls: You can now understand exactly how your agents’ conversations sounded by listening to the real agent–customer audio, making quality reviews and context checks far more accurate. Audio recordings for calls handled with Voice Translation are now available in the Calls section of the admin portal.
  
  

  

• Zero-effort management for Custom Vocabulary: You can keep vocabularies up to date with significantly less effort—whether you want to check if a term already exists, add a few new entries, or do a quick clean-up. Review existing terms, add new ones, avoid duplicates automatically right from the admin portal.
  
  

  

• Faster confirmation of key details in translated calls: Agents can quickly verify names, email addresses, and other key details without slowing the conversation. All it takes is highlighting any part of the translated text and having it instantly spelled out for reliable confirmation.