KrispCX 2.84.4 Updates

This release brings more accurate call transcripts and Live Captions with cloud transcription (beta), in-call hints when the Krisp Microphone or Krisp Speaker isn’t selected, and more control over Voice Translation disclosure prompts, along with Voice Translation fixes.

Feature updates and key enhancements

• More accurate transcription with cloud transcription (beta): Teams can now use Krisp’s cloud transcription for higher transcription accuracy in call transcripts and Live Captions. It also improves Fraud Detection, which relies on the same transcript. Admins can contact their Account Executive to opt in.

• Save time with audio device selection hints: The Widget now alerts agents when the Krisp Microphone or Speaker isn’t selected during a call, helping them quickly correct their audio settings without IT support, minimize interruptions, and stay focused on the customer.

• Ensure customers hear the full Voice Translation disclosure: Admins can now require the customizable audio prompt to play in full every time Voice Translation starts, so customers are informed that the call uses AI-assisted translation.

Bug fixes

• Client Code is requested when Voice Translation starts from a notification: Fixed an issue where Krisp did not ask for the required Client Code when an agent turned on Voice Translation from the "No call detected" notification.

• Language detection recognizes Filipino: Fixed an issue where Voice Translation language detection did not recognize Filipino.