June Product Updates: Call Center AI

June was a big month for Krisp Call Center AI. We introduced Voice Security and Speech Analytics, launched Voice Translation v3, extended Accent Conversion to every agent accent, and gave admins more visibility and control than ever. Here's what's new.

Introducing Speech Analytics and Voice Security

Speech Analytics and Voice Security are two new categories within Krisp Call Center AI, solving two sides of the same problem: knowing what's happening on your calls, and knowing who's on them.

Speech Analytics automatically scores, summarizes, and checks 100% of calls for compliance, with insights ready right after each call — so decisions no longer rest on the 1–2% of calls teams can review manually, and compliance issues surface right away, not weeks later in a scheduled audit.

Voice Security, now in early access, protects contact centers against voice-based threats. Deepfake Detection identifies synthetic and cloned caller voices in real time and prompts agents to follow their organization's fraud policy before a high-risk action goes through, while Agent Voice Verification continuously confirms that the person on each call is the agent who was hired and credentialed. Fraud Detection adds a third layer: it monitors the live call for signals of social engineering and alerts agents while there is still time to act. Read more here.

Introducing Voice Translation v3

Voice Translation also reached a milestone this month. Voice Translation v3 turns multilingual support into quality-assured operational infrastructure: every translated call is now automatically scored for quality, accuracy is benchmarked across six business domains and keeps improving with use, and coverage spans 60+ languages. Supervisors can also now follow both sides of any translated call live — even in languages they don't speak — and sessions start in half the time, with the customer's language automatically recognized from the first seconds of the call. If a connection issue ever gets in the way, Live Monitoring now flags it to Admins in real time. Read the full story in the announcement.

Accent Conversion for every agent

Krisp now supports every agent accent. Dedicated models deliver high precision for Indian, Filipino, LatAm, and other specific accents, while the new Universal Accent Conversion, currently in beta, covers all the rest, converting any agent's speech to clear US English.

Admin controls & operations

For admins, June was about seeing more and guessing less. The admin portal now keeps a trail of every change, simplifies who can see what, and adapts to how teams are structured and billed:

Full visibility and accountability for every change: Admins can now see what changed in the settings, who changed it, and when, so anything that looks off can be traced straight back to its source.

Simpler user and access management: Each person's roles and access across all teams now live in a single view, adjustable per team, while group-based access keeps Admins and Analysts focused on their own groups' data — need-to-know by default.

Billing that's flexible and predictable: Teams can now add capabilities the moment they need them, without canceling or renewing the existing plan with each feature on its own billing cycle, itemized on every invoice. And with Voice Translation usage and overage costs visible on the Billing page, spend is planned ahead, not discovered after the fact.

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