- DATE:
- AUTHOR:
- The Krisp team
Krisp 2.64.10 for Call Centers and Enterprises
This update brings Synchronous Voice Translation for real-time multilingual conversations, a new Indian Accent Conversion model (v3.7) for more natural and clear speech, a real-time Monitoring dashboard in the Admin Portal, plus other improvements to enhance agent experience from the very start. Let’s dive in.
Feature updates and key enhancements
Synchronous Voice Translation is here
Voice Translation v2.0, previously known as AI Live Interpreter, now includes a new Synchronous mode. It delivers real-time performance for faster, smoother, and more natural multilingual conversations. As an Admin, you can enable Synchronous mode from the Voice Translation settings in the Admin Portal to bring this enhanced real-time experience to your team.
v3.7 of Indian Accent Conversion: We've integrated the new v3.7 model for Indian Accent Conversion, delivering significantly improved naturalness, reduced accent leakage, and more robust voice quality for clearer agent speech.
Monitoring dashboard for real-time status and issue tracking: As an Admin, now you have a dedicated Monitoring view in the Supervisor section of the Admin Portal, where you can track live statuses of agents across your team. With real-time updates, issue breakdowns, and visual summaries, you can quickly spot and address problems before they impact performance.
Manage when the Krisp Widget expands while using Voice Translation: As an Admin, you can control when the expanded Widget with bilingual translated text appears to agents to support better comprehension during multilingual calls. You can configure this behavior in the Admin Portal—choose to open it automatically, never show it, or let agents decide for each call. This helps agents access translated transcripts exactly when they need them, without added friction.
The default setting is User choice, allowing agents to adjust it themselves from the Krisp app settings.
Bug fixes
No more audio processing delay at call start: Krisp now reacts more quickly when an audio stream is opened after launch, ensuring agents’ voices are captured clearly without delay or missing audio.