Krisp 2.76.8 Call Center AI Updates

This release brings new capabilities to Voice Translation that help agents work faster and communicate more clearly. From vocabulary suggestions and faster delivery of repeated messages to expanded language support and a more consistent, professional audio experience, these updates improve translation accuracy, reduce handle time, and deliver consistent quality across bilingual interactions.

Feature updates and key enhancements

• Vocabulary suggestions by agents to improve translation accuracy: Agents can now suggest terms directly from the Krisp Widget during live calls. Once reviewed and approved by admins, submissions are added to shared vocabularies to continuously improve translation accuracy across the team.

• Save time with Quick Phrases for Voice Translation: Agents can now select from admin-created phrases, customize them within the Krisp Widget and play them in the customer's language in voice during translated calls. This saves time when communicating repeated disclosures or standard texts and ensures a consistent and accurate delivery.

• Consistent audio levels in Voice Translation calls: Agents and customers now experience even more professional and reliable audio quality on every call without adjusting microphone settings or worrying about speaking volume. Krisp now automatically balances the level of original speech for both sides of the call, so it gives natural context in the background without interfering with the translated speech.

• Expanded language support in Voice Translation: French (Canadian) and Arabic (Egypt) are now available for synchronous translation in any language pair across 60+ supported languages, on either the agent or customer side.

• Auto-synced mute and hold states with CX Bridge: For calls with Krisp CX Bridge browser extension, mute and hold states from your softphone are now auto-synced in Krisp, so only active customer conversations are captured. Agent-muted speech and hold periods are automatically excluded from recordings and transcripts, giving teams cleaner data, fairer agent evaluations, and more reliable metrics for coaching and decision-making.

Bug fixes

• Voice Translation starts reliably: Resolved issues that prevented Voice Translation from starting in certain scenarios. Agents can now consistently activate and benefit from real-time translation features without interruption.