Krisp 2.81.5 Call Center AI Updates

This release gives Admins more control over call recording with Conditional Call Recording and updates Accent Conversion for agents with an Indian accent. It also includes reliability improvements across Voice Translation, managed Mac deployment, Widget notifications, and app behavior.

Feature updates and key enhancements

• Conditional Call Recording: Admins can now exclude specific calls from recording based on CCaaS skill or client information, helping teams meet contractual or privacy requirements. For matching calls, Krisp keeps the call metadata but does not retain audio, screen recording, or transcripts. Each skipped call is logged in the Audit log with the condition it matched.

• Updated Indian accent model: Agents with an Indian accent now sound more natural on calls. The Indian Accent Conversion model is updated to its latest version.

Bug fixes

• Voice Translation improvements: Several fixes make Voice Translation more reliable across calls, device changes, and admin workflows:

  • Voice Translation on back-to-back calls: Fixed an issue where Voice Translation could fail to start on a new call after the previous call ended unexpectedly.

  • Microphone/speaker changes: If a call switches away from the Krisp Microphone or Speaker, Voice Translation now stops immediately and notifies the agent.

  • Translation audio behavior: The starting audio prompt now plays only when Voice Translation starts successfully, and microphone volume returns to normal after translation is turned off.

  • Network check: Network check now completes correctly and displays the results without getting stuck.

  • Admin portal settings: Admins can enable or disable Voice Translation for their team, and agents can continue their calls without any interruption.

  • Live monitoring: When Voice Translation cannot start, the affected agent now appears under Action Needed, helping admins identify and address the issue.

• Improved installation on Intune-managed Macs: Krisp now installs successfully through Microsoft Company Portal on macOS devices enrolled in Intune, making deployment smoother for managed teams.

• Improved Widget notifications: Customer voice change notifications now appear correctly in the expanded Widget.

• Reliable app shutdown: Krisp now closes completely and smoothly when agents quit the app, ensuring it starts normally the next time they open it.