Web updates for August 3-9: Call Center AI

This batch of updates makes audit logs available through the Krisp portal API, adds Valencian to Voice Translation, and simplifies Accent Conversion setup for new teams. Here’s what’s new:

Krisp portal API

• Bring audit logs into existing workflows: Audit logs record who did what and when, from call views, exports, and deletions to settings changes, user management, and security events. Admins can now get these records through the Krisp portal API with the same details and filters available in the dashboard, making it easier to use audit logs data in compliance reviews, security monitoring, and internal workflows. See the full API documentation on Postman.

Voice Translation

• Support for Valencian and improved Galician: Admins can now add Valencian to their available translation languages, alongside Catalan, Basque, and Galician. Galician also gets updated terminology and voices. Teams can support more customers across Spain in their preferred co-official language, with no app update required.

• Customize original speech volume more easily: Original speech volume controls how much of the speaker’s natural voice is heard alongside the translation. Admins can now enter an exact percentage directly in Voice Translation settings, making it easier to set the right balance for each team’s needs. The recommended 5% remains the default. Admins can set it higher, lower, or to 0%, where only translated speech is heard.

Accent Conversion

• Get teams started with Accent Conversion right away: When Admins enable Accent Conversion for a new team, the Universal model now applies by default. It converts any agent accent to US English, so no source accent selection is required during setup. Admins can switch to a dedicated accent model at any time.

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