Web updates for May 4-8: Call Center AI

This batch of updates expands Voice Translation with new languages, refreshed voices, and extended prompts, and restores accurate VT usage reporting in analytics and billing. Here's what's new!

Feature updates and key enhancements

• More regional language coverage in Voice Translation: Voice Translation now supports Galician and Basque, helping teams serve customers in regional languages.

• More natural and stable Voice Translation voices across supported languages: Updated voices improve clarity and expressiveness for Arabic (Egypt), Catalan (Spanish), German, Italian, Chinese (Mandarin), Hindi, and Korean, helping conversations sound more natural and easier to follow for both agents and customers.

• More flexibility in Voice Translation prompts: Admins can now configure Voice Translation prompts up to 100 words, giving teams more room to define greetings, tone, and brand voice for translated conversations.

Bug fixes

• More accurate Voice Translation analytics and billing reporting: Voice Translation usage now reports correctly in both analytics dashboards and invoices, giving admins reliable data for both reporting and billing.